Contact Us

Frequently Asked Questions

How quickly do you respond?

We aim to respond to all inquiries within 24–48 hours on business days (Monday–Friday). Privacy and legal requests may take up to 30 days as required by applicable law.

I found an incorrect scan result. How do I report it?

We rely on open-source databases that may have incomplete or outdated information. If you find an error, please email support@purecheck.app with the product name, barcode, and the specific issue. We will investigate and update our data accordingly.

How do I cancel my subscription?

PureCheck subscriptions are managed through your Apple ID. To cancel: open Settings on your iPhone → tap your name → Subscriptions → find PureCheck → tap Cancel Subscription. You will retain Pro access until the end of your current billing period.

I was charged but can't access Pro features. What do I do?

First, ensure you are signed in with the same Apple ID used to purchase. Open the App → Profile → Restore Purchases. If the issue persists, email support@purecheck.app with your Apple ID email and we will resolve it promptly.

Can I use PureCheck outside the US?

Yes. PureCheck works worldwide. Product database coverage may vary by region. European products are well-covered through Open Food Facts. If you notice gaps in your region, please let us know.

Is my scan data shared with anyone?

No. Your scan history is stored locally on your device and is never shared with third parties. Barcodes are sent to Open Food Facts and Open Beauty Facts to retrieve product data — this is the same as visiting their public websites. Please see our Privacy Policy for full details.

Do you have an affiliate or partnership program?

We are open to partnerships with health and wellness brands, nutritionists, and content creators. Please reach out to press@purecheck.app to discuss.