Help & Support

How do I scan a product?

Open PureCheck and tap the Scan tab at the bottom. Choose a category (e.g., Food & Drinks, Skincare) or tap the barcode icon in the top right to scan any barcode directly. Point your camera at the product barcode and hold steady — the scan completes automatically in under 3 seconds.

What products can PureCheck scan?

PureCheck covers 7 categories: Food & Drinks, Supplements, Water & Filters, Clothing & Fabrics, Skincare & Beauty, Household Products, and Baby & Kids. We have access to over 3 million products through Open Food Facts, Open Beauty Facts, and our proprietary clothing and water databases.

What does the A–F grade mean?

Each product receives a safety grade from A (Excellent, score 80–100) to F (Avoid, score 0–19). The grade is calculated from ingredient risk levels, processing degree, presence of banned substances, NOVA group (for food), and other safety indicators. The grade is for general guidance — see the full ingredient breakdown for details.

Why wasn't my product found?

Product coverage depends on the open-source databases we use. If your product isn't found, try searching by name in the category scanner. You can also report missing products by emailing support@purecheck.app with the barcode number — we will add it to our database.

How do I cancel my subscription?

Subscriptions are managed through Apple. To cancel: open your iPhone Settings → tap your name at the top → Subscriptions → tap PureCheck → Cancel Subscription. You keep Pro access until the current period ends. Cancelling does not delete your scan history.

How do I restore my purchase after reinstalling?

Open PureCheck → go to the Profile tab → tap 'Restore Purchases'. Make sure you are signed in with the same Apple ID used to originally subscribe. If you still have issues, contact support@purecheck.app.

Can I share my subscription with family?

PureCheck Pro is currently a single-user subscription tied to your Apple ID. Family Sharing through Apple is not currently supported. Each family member would need their own subscription. However, our Family Profiles feature (within one account) lets you manage allergen and safety settings for multiple people.

I was charged but it says I'm on the free plan. What do I do?

This usually happens when you are signed in with a different Apple ID. Tap Profile → Restore Purchases. If the issue persists, email support@purecheck.app with your Apple receipt and we will fix it within 24 hours.

How do I request a refund?

Refunds are processed by Apple, not by us. Please visit reportaproblem.apple.com, sign in with your Apple ID, find the PureCheck charge, and select 'Request a refund'. Apple typically responds within 48 hours.

What are recall alerts?

When you scan a product (Pro feature), PureCheck monitors that product for official safety recalls from the FDA, USDA, CPSC, and EU RAPEX. If a recall is issued, you receive a push notification immediately — often before major news outlets report it.

How does the clothing toxin scanner work?

Select 'Clothing & Fabrics' in the Scan tab. You can scan a clothing tag barcode or enter a brand and product name manually. PureCheck checks for toxic substances commonly found in textiles including formaldehyde, PFAS (forever chemicals), AZO dyes, heavy metals, and phthalates.

What is the weekly toxin report?

Pro members receive a personalized weekly summary showing the overall toxin exposure from the products in their scan history, broken down by category. It includes specific swap suggestions for your highest-risk items.

How do I set up family profiles?

Go to the Profile tab → Family Profiles → Add Profile. Enter a name and set allergen sensitivities and safety preferences for that family member. When scanning with a specific profile active, the analysis will flag items relevant to that person's specific needs.

Can I delete my scan history?

Yes. Go to Profile → History → tap Edit → select scans to delete, or tap 'Clear All History'. Your scan history is stored locally on your device and is permanently deleted when you clear it.

Is my scan data private?

Yes. Your scan history, family profiles, and personal preferences are stored locally on your device only and are never sent to our servers. Only barcodes are sent to product databases (Open Food Facts, Open Beauty Facts) to retrieve product information — the same as visiting their public websites.

How do I delete all my data?

To delete all local data: go to Profile → Settings → Delete All Data. This permanently removes your scan history and profiles from your device. Alternatively, uninstalling the App removes all locally stored data. For any server-side data (recall alert preferences for Pro users), email privacy@purecheck.app.

Does PureCheck work offline?

The App requires an internet connection to look up product information in real time. Previously scanned products are cached locally and can be viewed offline in your history.